Refund policy

At PoreInfusion, due to the nature of skincare, wellness, and personal care products, all sales are final.

We strongly encourage customers to carefully review product details before purchasing. If you need assistance selecting the best products or supplements for your skin type, please schedule a consultation or contact us at support@poreinfusion.com before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, please contact our customer support team within 48 hours of delivery at support@poreinfusion.com.

Please include:

  • Your order number
  • Photos of the damaged or incorrect item(s)
  • Photos of the packaging

Our team will review your case and work quickly to resolve the issue through replacement or store credit when applicable.

Allergic Reactions / Product Sensitivities

Because every individual’s skin is unique, PoreInfusion cannot guarantee how your skin will respond to specific ingredients.

If you experience irritation or an allergic reaction:

  • Discontinue use immediately
  • Contact customer service at support@poreinfusion.com
  • Our esthetic team will gladly help assess your current routine
  • Please note that allergic reactions or product sensitivities do not qualify for refunds.

Exchange Policy

We are happy to offer exchanges for eligible products that are:

  • Defective
  • Damaged during transit
  • Incorrectly shipped
  • Unused and unopened (subject to approval)

Exchange Eligibility:

  • Exchange requests must be submitted within 15 days of the original purchase date
  • Products must be purchased directly from poreinfusion.com or our official website
  • Products must be unused, unopened, and in original packaging unless defective
  • Proof of purchase is required

Exchange Instructions:

Please include:

  • Original receipt or order confirmation
  • Written instructions specifying the requested exchange item(s)

Return Shipping:

  • Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping method for your protection

Ship Approved Exchanges To:

PoreInfusion
ATTN: Returns & Exchanges
130 Washington Street
PO Box 82
Rocky Hill, NJ 08553

Non-Returnable / Non-Exchangeable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Opened skincare products
  • Used devices or tools
  • Supplements
  • Gift cards
  • Promotional or sale items
  • Memberships, consultations, or digital products

Refund Policy

At this time, we do not offer refunds.

Approved returns may be eligible for:

  • Product exchange
  • Store credit
  • Replacement product

Shipping Fees for Returns/Exchanges

Shipping charges are non-refundable unless the return is due to:

  • Damaged merchandise
  • Defective products
  • Incorrect shipment

Policy Updates

PoreInfusion reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.