Shipping Policy

At PoreInfusion, we are committed to ensuring your skincare arrives safely and efficiently.

Processing Time

Please allow 3–4 business days for order processing before shipment.

• Orders are processed Monday through Friday, excluding weekends and major holidays.
• Orders placed after business hours, on weekends, or holidays will begin processing on the next business day.
• During high-volume sales, promotions, or holiday seasons, processing times may be slightly extended.

Shipping Methods

We currently ship all domestic orders via USPS Ground Shipping.

• Shipping time begins after order processing is completed.
• Delivery times may vary depending on your location and USPS transit schedules.
• Once your order has shipped, you will receive a tracking number via email.

Domestic Shipping Only

At this time, PoreInfusion only ships within the United States.

We do not currently offer international shipping.

Free Shipping Offer

We proudly offer free standard shipping on all U.S. orders over $150 (before taxes and after discounts).

• Orders under $150 will incur standard shipping charges calculated at checkout.

Order Tracking

Once your package ships, you will receive shipping confirmation and tracking details via email.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at checkout.

PoreInfusion is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages delivered to incorrectly entered addresses
• Additional shipping fees for returned or reshipped packages

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by USPS, PoreInfusion is not liable for:

• Lost packages
• Stolen packages
• Carrier delays
• Marked delivered but missing packages

If your package is delayed or missing, please contact USPS directly using your tracking number.

Damaged Orders

If your order arrives damaged, please contact us at support@poreinfusion.com within 48 hours of delivery with:

• Your order number
• Photos of damaged products and packaging

We will review and assist as quickly as possible.

Shipping Delays Disclaimer

Please note that shipping timelines are estimates and may be affected by:

• Weather conditions
• USPS service interruptions
• Holidays
• Carrier delays beyond our control

Returns and Exchanges

Please refer to our Return Policy for details regarding returns, exchanges, and eligible products.

By placing an order with PoreInfusion, you acknowledge and agree to the terms outlined in this Shipping Policy.

For additional questions, please contact our customer support team at support@poreinfusion.com

 

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